Multi-Agent & Human-AI Collaboration

Coordinate specialized AI agents — and know when to involve humans

• Multi-Agent Orchestration
  Distribute tasks among specialized AI bots (e.g., tech support, billing, sales) for more efficient handling of complex workflows.
• Human Escalation Paths
  AI knows when to hand over the conversation to a human and can do so with full context and summary notes.
• Hybrid Chat Teams
  Combine AI with live agents — AI handles repetitive tasks while humans focus on high-value interactions.
• Internal Ticket Routing
  Automatically classify and route support or service tickets to the right department or specialist.

Workflow Automation Bots
 Trigger external actions from conversation insights — like sending invoices, creating calendar events, or updating records.